Writing in his column for The Sydney Morning Herald, Reds coach Ewen McKenzie looks at the differing responses to feedback.
"Some players love feedback. Others avoid it.
In the world of service provision and entertainment, you would expect that feedback might be one of the most important day-to-day functions.
Earlier this week I was striding past a very large group of kids enjoying the Reds Fan Banner at a Queensland Rugby coaching clinic and I was approached by a well-meaning father who offered his best wishes for the weekend.
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I could have nodded and kept striding but I chose to stop and extend the discussion around how the clinic was going. Despite not my exact department or my area of responsibility, sometimes it's worth soliciting information and passing it back to help others.
The conversation was interesting on a couple of levels."
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